Cancellation and Refund Policy:
Prior to 60 days before trip, entire course fee and deposit is refunded. Within 60 days before trip NO REFUND can be made. Travel insurance can be purchased to cover the course fee and other costs.
Between 30 and 60 days prior, it is possible to transfer to another domestic trip for a $100 transfer fee.
Some large domestic custom-date group trips may have a 90-day cancellation policy, which means no refund can be given within 60 days. In the event this applies it will be communicated to you at the time of booking.
Scheduled International trips (and Alaska)
Prior to 120 days before trip entire trip fee and deposit is refunded. 90-120 days prior a 50% cancellation fee is required. Within 90 days before trip NO REFUND can be made. Travel insurance can be purchased to cover the trip fee and other costs, see below.
Custom International Trips
Prior to 120 days before the trip entire trip fee and deposit is refunded. 90-120 days prior a 50% cancellation fee is required. Within 90 days NO REFUND can be made. Travel insurance can be purchased to cover the trip fee and other costs, see below.
Cancelled or Underbooked Trips
International Alpine Guides & California Alpine Guides LLC reserves the right to cancel or reschedule trips due to inadequate sign-ups or for other unforeseen circumstances.
In the event a scheduled trip has inadequate sign-up we may be able to offer the option of a discount on our custom guiding rates to allow IAG to still run the trip. This is at IAG discretion. Otherwise the trip could be cancelled and you will receive a full refund.
CAG/IAG is not responsible for any travel costs associated with cancelled trips. We highly recommend purchasing travel insurance to cover the cost of cancellation and trip fees and accident insurance. IAG recommends Travel Guard for your trip insurance needs:
California Alpine Guides LLC reserves the right to cancel or reschedule trips due to severe weather or other uncontrollable environmental circumstances that make the trip unsafe to continue. NO REFUNDS WILL BE MADE DUE TO WEATHER AND UNCONTROLLABLE ENVIRONMENTAL CONDITIONS. A weather credit, or partial weather credit, can be issued for a domestic trip within California that has been cancelled or rescheduled within 48 hours of start date due to weather or environmental conditions. This decision is solely at the discretion of the trip leader and/or the directors of CAG. Weather credits are not issued for trips that are not operated by CAG.
Note: Weather credits are in-house credits that can be used on any similiarily priced CAG scheduled trip within one year of date of issue. They are only valid on courses that are operated by CAG. They are non-transferable. No extensions beyond the one-year expiration date. Weather credits cannot be used on, and are not issued for, international trips.